Privacy Policy
Your privacy matters to us. Learn how Borehole Pros protects your personal information.
Introduction & Commitment to Privacy
Borehole Pros ("we," "our," or "us") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our borehole drilling and plumbing services across South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at boreholepros.co.za and engage with our services.
We comply with South African data protection laws, including the Protection of Personal Information (POPI) Act, 2013. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.
This Privacy Policy was last updated in 2024 and may be updated periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date.
1. Information We Collect
We collect various types of information in connection with our services. This information helps us provide better service, improve our website, and respond to your inquiries effectively.
Information You Provide Directly:
- •Contact Information: When you contact us for a free quote or emergency service, we collect your name, phone number, email address, physical address, and suburb/city location.
- •Service Details: Information about the borehole drilling or plumbing service you require, including your specific problem, timeline, and budget.
- •Payment Information: If services are booked through our site, we may collect payment details processed through secure third-party payment processors.
- •Communication History: Records of emails, WhatsApp messages, phone calls, and other communications with our team for service coordination and follow-up.
Information Collected Automatically:
- •Website Usage Data: When you visit boreholepros.co.za, we collect information about your interactions including pages visited, time spent, links clicked, and referral sources through Google Analytics 4.
- •Device Information: Technical data including IP address, browser type, device type (mobile/desktop), operating system, and Internet service provider.
- •Cookies & Tracking: We use cookies and similar technologies to remember your preferences and track user behavior for service improvement and analytics.
2. How We Use Your Information
We use the information we collect for various legitimate business purposes, all in compliance with South African data protection regulations.
3. How We Share Your Information
We take data sharing seriously and only share information when necessary to provide our services or comply with legal requirements.
- •Service Providers: We share location and contact information with our technicians who will perform the borehole drilling or plumbing work you've requested.
- •Payment Processors: Payment information is shared with secure third-party payment providers to process transactions.
- •Analytics Providers: We share anonymized usage data with Google Analytics to understand website behavior and improve service quality.
- •Legal Requirements: We may disclose information if required by law, court order, or government request to comply with South African legal obligations.
- •We Do NOT Sell Data: We never sell, rent, or trade your personal information to third parties for marketing purposes without explicit consent.
4. Data Security & Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
- •SSL Encryption: Our website uses SSL/TLS encryption to protect data transmitted between your device and our servers.
- •Secure Servers: All information is stored on secure servers with restricted access and backup systems.
- •Access Controls: Only authorized employees with a legitimate need to access your information can do so, and they are bound by confidentiality agreements.
- •Regular Audits: We conduct regular security audits and updates to protect against emerging threats and vulnerabilities.
Important Note: While we implement strong security measures, no method of data transmission is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information using industry-standard practices.
5. Your Privacy Rights (POPI Act)
Under South African data protection laws, including the POPI Act, you have the following rights regarding your personal information:
Right to Access
You have the right to request access to all personal information we hold about you.
Right to Correct
You can request correction of inaccurate or incomplete personal information.
Right to Delete
You may request deletion of your personal information (with certain exceptions).
Right to Object
You can object to processing of your information for marketing or other purposes.
Right to Portability
You can request your data in a structured, commonly used format.
To exercise any of these rights, please contact us at info@boreholepros.co.za or call 060 348 8268. We will respond to your request within 30 days.
6. Cookies & Tracking Technologies
We use cookies to enhance your experience on boreholepros.co.za. Cookies are small files stored on your device that help us remember your preferences. You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.
7. Contact Information & Data Complaints
For privacy questions, requests, or complaints, contact us at:
Borehole Pros
Email: info@boreholepros.co.za
Phone: 060 348 8268
WhatsApp: Click to Chat
If you are not satisfied with our response, you have the right to lodge a complaint with the South African Information Regulator (SAIR).