Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the website boreholepros.co.za ("Website") and all services provided by Borehole Pros ("Company," "we," "us," or "our"), including borehole drilling, plumbing installation, maintenance, and emergency repair services across South Africa.

By accessing our website or requesting our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services. We reserve the right to modify these Terms at any time, effective upon posting to the Website.

2. Service Description & Scope

Borehole Pros provides professional borehole drilling, installation, maintenance, and plumbing services throughout South Africa, including 32+ cities and surrounding areas. Our services include:

Specific service scope will be determined during site assessment and detailed in our quotation. We cannot guarantee specific outcomes for borehole drilling based on geological factors beyond our control.

3. Pricing, Quotations & Payment Terms

All quotations are valid for 14 days from the date of issue. Prices may vary based on site conditions, additional work discovered during service, and material costs at the time of service.

• •Quotation Accuracy: We provide accurate quotes based on information provided. If site conditions change, quotes may be adjusted accordingly.
• •Payment Terms: Payment is due upon completion of service unless other arrangements are made in writing. We accept cash, EFT transfers, and card payments.
• •Additional Costs: Any additional work not included in the original quotation requires written approval before proceeding.
• •Emergency Rates: After-hours emergency services may incur additional fees as detailed in our pricing schedule.

4. Warranties & Service Guarantees

We warrant that all work performed will be completed in a professional manner by certified technicians using quality materials and modern equipment.

Warranties do not cover damage caused by customer misuse, negligence, natural disasters, or wear and tear beyond normal use.

5. Limitations & Disclaimers

While we strive for 100% customer satisfaction, certain factors are beyond our control. Please understand the following:

• •Geological Factors: Borehole drilling success depends on water table levels, geological conditions, and soil composition. We cannot guarantee water availability or specific depth.
• •Weather Conditions: Severe weather may delay service scheduling or affect work timelines.
• •Hidden Damage: If additional damage is discovered during service, this may increase costs and require approval before proceeding.
• •Emergency Response Times: While we strive for fast response, emergency call times may vary based on technician availability and location.

6. Cancellation & Refund Policy

We want you to be completely satisfied with our services. Our cancellation and refund policy is:

7. Limitation of Liability

To the fullest extent permitted by South African law, Borehole Pros shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, even if advised of the possibility of such damages.

Our total liability for any claim shall not exceed the amount paid for the specific service in question. This limitation applies to all claims regardless of form or cause.

8. Client Responsibilities

As our client, you agree to:

• •Provide accurate information about your property, borehole condition, and service requirements.
• •Grant safe access to work areas and ensure hazards are disclosed (electrical lines, pets, etc.).
• •Pay for services upon completion as per agreed terms.
• •Use services only for lawful purposes and in compliance with applicable regulations.

9. Insurance & Safety Compliance

Borehole Pros carries comprehensive liability insurance. However, the client is responsible for:

• •Ensuring their property insurance covers our work activities.
• •Maintaining their property and our work to prevent damage or injury.
• •Obtaining necessary permits from local authorities if required for borehole drilling.

10. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, and you irrevocably submit to the exclusive jurisdiction of the South African courts. Any disputes shall be resolved in the provinces where the service was performed.

11. Contact Information & Dispute Resolution

For questions or disputes regarding these Terms, please contact us at:

We encourage you to contact us to resolve any disputes before pursuing legal action.